Warranty & Guarantee Policy

Last Updated: 10 October 2026

ABOUT THIS WARRANTY & GUARANTEE POLICY

DIANA LUXURY may provide warranty or guarantee coverage on selected jewellery products.

Warranty or guarantee coverage is not automatically applicable to every product.

Where a product is covered by a warranty or guarantee, the applicable coverage, duration, conditions, exclusions and remedy will be specified in the relevant product description, product information, packaging, order communication or other official information provided by DIANA LUXURY.

PRODUCT-SPECIFIC WARRANTY & GUARANTEE

Different jewellery products may have different materials, finishes, plating, coatings, stones, components and construction.

Therefore, warranty and guarantee coverage may differ from one product to another.

Customers should always check the product description and applicable warranty/guarantee information before purchasing.

The warranty or guarantee applicable to a particular product will be limited to the specific conditions stated for that product.

WARRANTY PERIOD

Where a product carries a warranty, the applicable warranty period will be mentioned in the product description or other official product information.

The warranty period will generally begin from the recorded date of delivery or Store Pickup, as applicable, unless a different starting point is specifically stated for the product.

A warranty claim made after the applicable warranty period may not be accepted.

GUARANTEE PERIOD

Where a product carries a guarantee, the applicable guarantee period and conditions will be specifically mentioned in the product description or other official product information.

A guarantee does not automatically apply to all DIANA LUXURY products.

The customer must follow the specific conditions applicable to the particular product.

WHAT THE WARRANTY OR GUARANTEE MAY COVER

Coverage will depend on the specific product.

Where expressly stated, a warranty or guarantee may cover specific issues such as:

• Colour change
• Manufacturing defect
• Specific plating/finish issue
• Specific component defect
• Other specifically stated product-related issue

Only the issue or condition specifically mentioned in the applicable warranty/guarantee will be covered.

A warranty or guarantee should not be interpreted as covering every type of damage or change to the jewellery.

COLOR WARRANTY

Some DIANA LUXURY products may specifically carry a Color Warranty.

Where a Color Warranty is provided, it will apply only to the specific colour-change condition stated for that product and for the stated warranty period.

A Color Warranty does not cover general damage, breakage, scratches, fitting issues, lost stones, lost beads, damaged clasps, damaged chains, misuse or other issues unrelated to the covered colour-change condition.

A valid Color Warranty claim will be processed according to the specific terms applicable to that product.

COLOR CHANGE CLAIMS

For products carrying a Color Warranty, a customer may contact DIANA LUXURY if the jewellery experiences the specific type of colour change covered under the applicable warranty.

DIANA LUXURY may inspect the product before determining whether the claim qualifies.

The warranty will apply only where the claimed condition is covered by the specific Color Warranty and the applicable warranty conditions have been satisfied.

WHAT IS GENERALLY NOT COVERED

Unless specifically stated otherwise, warranty/guarantee coverage generally does not include:

• Accidental damage
• Physical damage
• Scratches
• Breakage caused by impact or force
• Broken chains
• Broken clasps or hooks
• Lost stones
• Lost beads
• Lost components
• Damage caused by improper handling
• Damage caused by misuse
• Damage caused by unauthorised alteration
• Damage caused by attempted repair
• Damage caused by chemicals
• Damage caused by improper storage
• Damage caused by excessive friction
• Damage caused by excessive pressure
• Damage caused by negligence
• Normal wear and tear
• Natural deterioration caused by usage
• Tarnishing or oxidation where not specifically covered
• Plating/finish deterioration caused by normal use where not specifically covered
• Damage resulting from failure to follow product-specific care instructions

PRODUCT-SPECIFIC USAGE INSTRUCTIONS

Some DIANA LUXURY jewellery may have specific instructions regarding:

• Water
• Bathing
• Showering
• Swimming
• Sweat
• Exercise
• Sleeping
• Daily wear
• Chemicals
• Cleaning
• Storage

Customers must follow the usage and care instructions provided for the particular product.

Where product-specific instructions differ from general Jewellery Care Instructions, the product-specific instructions will take priority.

IMPROPER USE

Warranty or guarantee coverage may not apply where damage or deterioration results from:

• Improper use
• Misuse
• Negligence
• Accidental damage
• Excessive force
• Unauthorised modification
• Unauthorised repair
• Failure to follow product-specific care instructions
• Exposure to substances or conditions not permitted for the product

REPAIRING

Any repair requested by a customer will generally be chargeable unless the repair is specifically covered under an applicable warranty or guarantee.

Repair charges may depend on:

• Type of damage
• Parts required
• Labour
• Materials
• Product construction
• Availability of replacement components
• Other applicable repair requirements

DIANA LUXURY may inspect the product before providing a repair estimate or confirming whether repair is possible.

WARRANTY REPAIR

Where a defect is confirmed to be covered by an applicable warranty, DIANA LUXURY may provide an appropriate warranty remedy according to the applicable product warranty.

Depending on the product and warranty terms, the remedy may include:

• Repair
• Replacement
• Exchange
• Replating
• Other appropriate remedy specifically provided under the applicable warranty

The exact remedy will depend on the product, warranty terms, availability and circumstances of the claim.

COLOR WARRANTY REMEDY

Where a valid Color Warranty claim is established, the applicable remedy may include:

• Exchange
• Replating
• Repair
• Other remedy specifically stated for that product

The available remedy will depend on the particular product and its applicable Color Warranty terms.

A Color Warranty does not create an automatic right to a cash refund unless otherwise required by applicable law or specifically stated in the applicable warranty terms.

WARRANTY DOES NOT AUTOMATICALLY MEAN REFUND

Warranty or guarantee coverage does not automatically entitle the customer to a cash or online refund.

Where a warranty claim is approved, DIANA LUXURY will provide the remedy specified under the applicable warranty/guarantee terms, subject to applicable law.

WARRANTY INSPECTION

DIANA LUXURY may require the product to be physically inspected before approving a warranty or guarantee claim.

The inspection may determine:

• Whether the claimed issue exists
• Whether the issue is covered
• Whether the issue appears to be a manufacturing defect
• Whether the product has been altered
• Whether the product shows signs of misuse
• Whether the product has been repaired by another person
• Whether applicable care instructions were followed

EVIDENCE AND SUPPORTING INFORMATION

Customers may be required to provide reasonable information or evidence to support a warranty/guarantee claim.

This may include:

• Order ID
• Purchase details
• Product photographs
• Videos
• Product barcode/tag
• Warranty information
• Description of the issue
• Other information reasonably required for verification

ORIGINAL PRODUCT / BARCODE / TAG

The original product, barcode, tag and other applicable identification or purchase information may be required for warranty verification.

Removal, alteration, tampering or attempted removal of a product barcode/tag may affect the ability to verify the warranty claim and may affect eligibility, subject to applicable law.

PURCHASE VERIFICATION

Warranty or guarantee claims may require verification that the product was purchased from DIANA LUXURY through an authorised sales channel.

Customers may be required to provide:

• Order ID
• Invoice/order confirmation
• Registered mobile number
• Registered email address
• Store purchase information
• Other reasonable proof of purchase

STORE PURCHASES

Products purchased directly from a DIANA LUXURY store may be subject to the warranty or guarantee terms applicable to that particular product.

Customers should retain the applicable bill, invoice, product information or other purchase record where provided.

ONLINE PURCHASES

Products purchased through the DIANA LUXURY website may be subject to the warranty or guarantee terms stated on the applicable product page, order information or warranty documentation.

Customers should retain their order information for future warranty verification.

STORE PICKUP ORDERS

Products collected through Store Pickup are also subject to the applicable product-specific warranty or guarantee.

Store Pickup does not automatically cancel or reduce a valid warranty or guarantee that applies to the product.

However, the Store Pickup inspection and exchange rules will continue to apply separately.

STORE PICKUP INSPECTION

Customers collecting products through Store Pickup are strongly advised to inspect the product carefully before leaving the store.

Customers should check:

• Colour
• Design
• Size
• Fitting
• Stones
• Beads
• Finish
• Clasp
• Hooks
• Chains
• Overall visible condition

Any visible issue should be reported to the DIANA LUXURY store representative before leaving the store.

Issues that could reasonably have been identified during pickup may not be handled as normal post-pickup exchange claims.

This does not exclude genuine manufacturing defects that could not reasonably have been identified at the time of pickup or any mandatory legal rights.

WARRANTY AFTER WEARING

A product being worn does not automatically mean that every subsequent issue is excluded from warranty.

If a genuine manufacturing defect is discovered after use, DIANA LUXURY may inspect the product to determine whether the issue is covered by the applicable warranty.

Normal wear, customer-caused damage and issues excluded by the applicable warranty will not become warranty claims merely because they are reported after wearing.

NORMAL WEAR AND TEAR

Normal wear and tear is generally not covered by warranty or guarantee unless the specific product warranty expressly states otherwise.

Normal wear may include:

• Minor scratches
• Surface marks
• Loss of shine
• Natural finish changes
• Normal plating deterioration
• Tarnishing or oxidation
• Other changes resulting from ordinary use

The rate of wear may vary depending on the product, usage, environment and care.

WATER, SWEAT AND ACTIVITY-RELATED ISSUES

Whether exposure to water, bathing, showering, swimming, sweat, exercise or other activities affects warranty eligibility will depend on the specific product instructions.

If the product description specifically permits such use, the customer should follow the stated conditions.

If such use is not specifically permitted, damage resulting from such exposure may not be covered by warranty.

CHEMICAL DAMAGE

Unless specifically permitted by the applicable product instructions, damage caused by exposure to:

• Perfume
• Deodorant
• Cosmetics
• Lotions
• Oils
• Cleaning chemicals
• Chlorine
• Bleach
• Alcohol-based substances
• Detergents
• Other chemicals

may not be covered under warranty or guarantee.

UNAUTHORISED REPAIR OR ALTERATION

Any repair, alteration, modification, resizing, cutting, replating, recolouring or other modification performed by a person or service provider other than DIANA LUXURY or an authorised service provider may affect warranty or guarantee eligibility.

Customers should contact DIANA LUXURY before arranging any repair or modification.

LOST OR MISSING COMPONENTS

Warranty or guarantee generally does not cover components that have been lost after purchase, including:

• Stones
• Beads
• Charms
• Hooks
• Clasps
• Chains
• Other detachable components

unless the applicable product warranty specifically covers such loss.

WARRANTY TRANSFER

Unless specifically stated otherwise, warranty or guarantee coverage is associated with the original purchase and may not automatically be transferable to another person.

DIANA LUXURY may require purchase verification before processing any claim.

WARRANTY CLAIM PROCESS

To submit a warranty or guarantee claim, customers should contact:

Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Customers should provide:

• Order ID or proof of purchase
• Product details
• Description of the issue
• Photographs/videos where relevant
• Warranty information where available

DIANA LUXURY may provide further instructions after reviewing the initial information.

PRODUCT INSPECTION AND DECISION

After receiving the product or reviewing the available evidence, DIANA LUXURY may inspect the product to determine whether the claim falls within the applicable warranty or guarantee.

The final warranty remedy will be determined based on:

• Applicable warranty terms
• Product condition
• Nature of the issue
• Inspection findings
• Purchase verification
• Product-specific instructions
• Applicable law

WARRANTY CLAIMS NOT APPROVED

If a warranty or guarantee claim is not approved because the issue is outside the applicable coverage, DIANA LUXURY may inform the customer of the reason.

Where repair is possible, the customer may be offered a chargeable repair option.

The customer may decide whether to proceed with the chargeable repair.

REPAIR CHARGES

If a product is not covered under warranty or guarantee and the customer requests repair, applicable repair charges will be payable by the customer.

The repair charge will depend on the nature of the repair and materials/parts required.

WARRANTY AND EXCHANGE

A warranty claim and a normal exchange request are separate processes.

A product that has already been exchanged under the normal Exchange Policy does not automatically receive a new or reset exchange entitlement merely because it was replaced.

Warranty rights, where applicable, will continue according to the product-specific warranty terms.

WARRANTY AND RETURN POLICY

Warranty coverage is separate from the normal Return and Exchange Policy.

The applicable Return Policy and Exchange Policy will determine normal return/exchange eligibility.

The applicable Warranty & Guarantee Policy will determine whether a product issue qualifies for warranty or guarantee coverage.

WARRANTY AND STORE CREDIT

Where Store Credit is provided as a remedy under an applicable warranty, the validity and usage of such Store Credit will be communicated to the customer.

Unless otherwise specifically stated, Store Credit issued by DIANA LUXURY will generally be valid for 6 months.

FRAUDULENT OR MISREPRESENTED CLAIMS

DIANA LUXURY may investigate claims where there is reasonable concern regarding:

• Misrepresentation
• Intentional damage
• Unauthorised modification
• False information
• Fraudulent warranty claims
• Manipulation of product condition or identification

Appropriate action may be taken in accordance with applicable law and DIANA LUXURY policies.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Reading product-specific warranty information before purchase
• Following product-specific usage and care instructions
• Keeping proof of purchase
• Keeping applicable barcode/tag information
• Using and storing the jewellery appropriately
• Reporting genuine warranty issues within the applicable warranty period
• Providing accurate information and reasonable evidence when making a claim

NO WAIVER OF CONSUMER RIGHTS

Nothing in this Warranty & Guarantee Policy is intended to exclude, restrict or waive any consumer right, statutory remedy or legal protection that cannot lawfully be excluded or restricted.

Where applicable law provides a consumer with a right or remedy, that right or remedy will continue to apply.

POLICY UPDATES

DIANA LUXURY may update this Warranty & Guarantee Policy from time to time to reflect changes in products, warranty programs, service processes, operational practices or applicable legal requirements.

The updated version will be published on the website with the applicable "Last Updated" date.

RELATED POLICIES

Warranty and guarantee claims may also be subject to:

• Terms & Conditions
• Return Policy
• Exchange Policy
• Refund Policy
• Order Cancellation Policy
• Store Pickup Policy
• Jewellery Care Instructions
• Privacy Policy

In case of any conflict, the applicable product-specific warranty terms and mandatory requirements of applicable law will govern.

CONTACT INFORMATION

DIANA LUXURY

Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Business Hours:

Monday–Saturday, 11:30 AM–8:00 PM IST

Address:

Diana Luxury,

A3 Store, Ground Floor,

Palika Bazar, Swage Farm Rd,

Shiva Colony, Goverdhan Colony,

Sodala, Jaipur, Rajasthan 302019,

India

Website:

www.dianaluxury.com