Dianaluxury — Handcrafted Jewellery from Jaipur

Last Updated: 10 October 2026

ABOUT STORE PICKUP

DIANA LUXURY may provide customers with the option to place an order through the website and collect the order directly from a designated DIANA LUXURY store instead of receiving the order through courier delivery.

Store Pickup availability may depend on product availability, selected store, order status and operational conditions.

STORE PICKUP AVAILABILITY

Store Pickup will be available only for products and locations where the Store Pickup option is enabled or specifically confirmed by DIANA LUXURY.

Not every product or order may be eligible for Store Pickup.

Availability may depend on:

Product availability
Store stock
Selected store/location
Order status
Product type
Operational requirements
Other applicable restrictions

SELECTING STORE PICKUP

Where available, customers may select Store Pickup as the fulfilment option during checkout.

The customer is responsible for selecting the correct pickup location before completing the order.

Changing the selected pickup location after placing the order may not always be possible and will depend on product availability and operational feasibility.

ORDER PROCESSING

After a Store Pickup order is placed, DIANA LUXURY will process the order and prepare the product for collection.

Placing an order does not automatically mean that the product is immediately ready for pickup.

Customers should wait for confirmation from DIANA LUXURY that the order is ready for collection.

PICKUP CONFIRMATION

Customers will be notified when their order is ready for pickup.

Depending on the available communication system, the notification may be provided through:

Email
SMS
WhatsApp
Website/account notification
Phone communication
Other official order communication

Customers should preferably visit the store only after receiving confirmation that the order is ready for pickup.

PICKUP LOCATION

The order must be collected from the store selected or confirmed for that particular order.

Pickup Address:

Diana Luxury,

A3 Store, Ground Floor,

Palika Bazar, Swage Farm Rd,

Shiva Colony, Goverdhan Colony,

Sodala, Jaipur, Rajasthan 302019,

India

If a different pickup location is specifically displayed or confirmed for an order, the customer should follow the pickup location stated in the order confirmation.

PICKUP TIMING

Customers should collect their orders during the applicable store operating hours communicated by DIANA LUXURY.

Customer Support Business Hours:

Monday–Saturday, 11:30 AM–8:00 PM IST

Actual store pickup hours may vary due to holidays, temporary changes or other operational circumstances.

Customers may contact DIANA LUXURY before visiting if they require confirmation of pickup availability.

WHAT THE CUSTOMER SHOULD BRING

Customers should carry the relevant order and verification information when collecting their order.

The customer may be asked to provide:

Order ID
Registered mobile number
Registered email address
Pickup confirmation
Payment confirmation, where applicable
Valid government-issued identification, where reasonably required

DIANA LUXURY may request additional verification where necessary for order security.

WHO CAN COLLECT THE ORDER

The customer who placed the order may collect the order personally.

If the customer wants another person to collect the order, DIANA LUXURY may permit third-party collection subject to appropriate authorization and verification.

The authorized person may be required to provide:

Order ID
Customer's registered mobile number or other order information
Authorization from the customer
Valid identification

DIANA LUXURY may refuse handover if the identity or authorization cannot be reasonably verified.

ORDER VERIFICATION BEFORE HANDOVER

Before handing over the order, DIANA LUXURY may verify the order details, customer information, payment status and pickup authorization.

The order will be handed over only after the applicable verification requirements have been completed.

PAYMENT FOR STORE PICKUP ORDERS

Store Pickup orders may be paid through the payment methods made available on the website or through another payment method specifically offered by DIANA LUXURY.

Where any amount remains payable, the applicable payment must be completed before the product is handed over, unless otherwise specifically confirmed by DIANA LUXURY.

IMPORTANT — INSPECT THE PRODUCT BEFORE LEAVING THE STORE

Customers are strongly advised to carefully inspect the product at the time of Store Pickup and before leaving the store.

Customers should check, where applicable:

Product design
Product color
Size and fitting
Finish
Stones, beads and decorative elements
Clasps, hooks and chains
Quantity
Packaging
Barcode/tag
Overall visible condition
Other visible product characteristics

If the customer notices any visible issue, discrepancy, defect or concern at the time of pickup, it should be immediately brought to the attention of the DIANA LUXURY store representative before the customer leaves the store.

Customers should make their purchase/collection decision only after carefully checking the product where such inspection is reasonably possible.

POST-PICKUP VISIBLE ISSUES

Once the customer has inspected and accepted the product at the Store Pickup location and has left the store, normal claims relating to visible or readily identifiable issues that could reasonably have been identified during the pickup inspection may not be accepted under the normal Store Pickup exchange process.

Customers are therefore strongly advised to inspect the product carefully before leaving the store.

This provision does not exclude or restrict any mandatory consumer rights, applicable warranty or guarantee rights, or remedies for issues that could not reasonably have been identified at the time of pickup.

NO GENERAL CASH/ONLINE REFUND FOR STORE PICKUP

For Store Pickup orders, DIANA LUXURY does not generally provide a cash or online refund merely because the customer changes their mind, does not like the product after accepting it, or simply wants to return the product.

Where an eligible post-pickup issue qualifies for a return/exchange under the applicable policy, the normal resolution will be through:

Exchange with another eligible product; or
Store Credit, where applicable.

Any price difference will be handled according to the applicable Exchange Policy.

Nothing in this section excludes any refund or other remedy that may be required under applicable law or an applicable warranty/guarantee.

STORE PICKUP RETURN MEANS EXCHANGE

For eligible Store Pickup cases, a customer requesting to return the product will generally be provided an exchange-based resolution rather than a cash or online refund.

The customer may:

Select another eligible product; or
Receive Store Credit where permitted under the applicable policy.

The replacement product must satisfy the applicable exchange eligibility and availability requirements.

EXCHANGE REQUEST WINDOW — 3 DAYS

Any eligible Store Pickup exchange request must generally be made within 3 days from the date of collection/pickup.

The applicable 3-day period will be calculated from the recorded date and time of Store Pickup.

Example:

If the product is collected on 2 October at 4:00 PM, the exchange request should generally be made by 5 October at 4:00 PM.

Requests made after the applicable 3-day period may not be accepted, subject to applicable law, warranty/guarantee rights and the circumstances of the case.

ONE-TIME EXCHANGE

Each eligible Store Pickup item is entitled to only one exchange under the normal Store Pickup exchange facility.

The first eligible exchange will be treated as the customer's one-time exchange.

Once the product has been exchanged, the exchange benefit does not reset merely because the customer has received a replacement product.

SECOND OR SUBSEQUENT EXCHANGE

If the customer requests another exchange after already using the one-time exchange facility for the same item/replacement item, a charge equal to 20% of the applicable MRP of the product being exchanged may be charged as an exchange/courier/logistics charge.

This charge is intended to cover the courier and logistics cost incurred for arranging or bringing another replacement product from another location/source where applicable.

The 20% charge is separate from any applicable price difference between the products.

Any second or subsequent exchange will also remain subject to:

Product availability
Product condition
Inspection
Exchange eligibility
Applicable product-specific policies
Applicable law

DIFFERENT PRODUCT OR DESIGN

Where an eligible exchange permits the customer to select a different product or design within the applicable jewellery category, the applicable price difference will be handled according to the Exchange Policy.

If the new product has a higher price:

The customer must pay the applicable difference.

If the new product has a lower price:

The difference may be provided as Store Credit, subject to the applicable Exchange Policy.

If the products have the same price:

No product price difference will be payable.

Any applicable exchange/courier/logistics charge will remain separate.

STORE CREDIT

Where Store Credit is issued under an eligible Store Pickup exchange, the Store Credit will generally be valid for 6 months from the date of issue unless otherwise stated.

Store Credit may be used subject to the applicable terms communicated by DIANA LUXURY.

PRODUCT CONDITION FOR EXCHANGE

For an exchange to be considered, the product should generally be:

In its original condition
Unused/unworn where applicable
Free from customer-caused damage
Free from unauthorised alterations
Accompanied by its original barcode/tag
Accompanied by applicable packaging and components
Accompanied by applicable accessories, cards, certificates or other inclusions where applicable

Barcode/tag removal, alteration, tampering or attempted removal may affect exchange eligibility.

WRONG, DEFECTIVE, BROKEN OR DAMAGED PRODUCT

If a customer identifies a wrong, defective, broken or damaged product at the time of pickup, the customer should immediately inform the DIANA LUXURY store representative before leaving the store.

DIANA LUXURY may inspect the product and determine the appropriate resolution in accordance with the applicable policy, warranty/guarantee and applicable law.

Where an issue could not reasonably have been identified during pickup, the customer should contact DIANA LUXURY as soon as reasonably possible after discovering the issue.

UNBOXING VIDEO AND EVIDENCE

Where a product is provided in sealed packaging and an issue requires verification, customers may be required to provide appropriate evidence, including an unboxing video where applicable under the Return or Exchange Policy.

The video should, where applicable, clearly show:

Sealed package
Product packaging
Product
Barcode/tag
Product condition
Any visible defect or damage

The applicable Return and Exchange Policies will determine the evidence requirements for the particular claim.

COLOR WARRANTY

If a particular product is specifically provided with a Color Warranty, that warranty will apply only to the specific color-change condition covered by the applicable warranty.

A Color Warranty does not automatically cover:

Physical damage
Scratches
Broken chains
Broken clasps/hooks
Lost stones or beads
Fitting issues
Accidental damage
Misuse
Improper care
Chemical damage
Other issues unrelated to the covered color-change condition

Where a valid Color Warranty claim is established, the exchange/repair/replacement process will be handled according to the applicable Color Warranty terms.

The applicable warranty conditions must be followed.

REPAIRING CHARGES

Any repair requested by the customer will generally be chargeable unless the repair is specifically covered under an applicable warranty or guarantee.

Repair charges may depend on:

Type of damage
Parts required
Labour
Material
Product construction
Other applicable repair requirements

Customers should contact DIANA LUXURY for an assessment before authorizing a repair.

CUSTOMER-CAUSED DAMAGE

Damage caused by misuse, accident, improper handling, unauthorised alteration, excessive force, chemicals, improper care, scratches, breakage caused by customer handling or other customer-caused circumstances may not qualify for free exchange.

Any repair, if available, may be chargeable.

STORE PICKUP AND WARRANTY/GUARANTEE

Store Pickup does not affect any applicable product-specific warranty or guarantee.

Warranty or guarantee coverage may vary from product to product.

Customers should refer to the applicable product description, warranty/guarantee information and care instructions.

ORDER NOT COLLECTED WITHIN THE SPECIFIED PERIOD

If the customer has made an advance payment or completed payment for a Store Pickup order but does not collect the product within 15 days from the date the order becomes ready for pickup, or within another specifically communicated pickup period, the failure to collect will generally be treated as a customer-side failure to collect the order.

Customers are responsible for collecting their order within the applicable pickup period.

Where the customer fails to collect the order within the applicable period, the order may be:

Held for further collection for a limited period;
Returned to inventory;
Cancelled;
Subject to applicable Store Credit or other resolution; or
Handled in another manner communicated by DIANA LUXURY.

No automatic refund will be provided merely because the customer failed to collect the order within the applicable pickup period.

Any refund or other remedy will remain subject to applicable law, the circumstances of the transaction and the applicable policies.

CUSTOMER RESPONSIBILITY FOR NON-COLLECTION

Failure to collect an order within the communicated pickup period due to the customer's own delay, negligence, change of plans or failure to attend the store will generally be treated as the customer's responsibility.

Customers should contact DIANA LUXURY before the pickup deadline if they require additional time.

PICKUP STORE CHANGE

A customer may request a change of pickup store before collection.

Such a change is not guaranteed and will depend on:

Product availability
Stock location
Store capacity
Order status
Operational feasibility

The order may need to be transferred before it becomes available at another location.

STORE PICKUP AVAILABILITY AND STOCK

Selecting Store Pickup does not necessarily mean that the product is physically available at the selected store at the exact time the order is placed.

The product may need to be processed or transferred before becoming available for collection.

DIANA LUXURY will notify the customer when the order is ready for pickup.

DELIVERY CHARGES FOR STORE PICKUP

Where Store Pickup is selected and successfully completed, normal courier delivery charges applicable to home delivery will generally not apply.

Any specific charge displayed at checkout or communicated by DIANA LUXURY will apply to the order.

Store Pickup does not automatically entitle the customer to a refund of any amount already charged unless such refund is applicable under the relevant policy or applicable law.

STORE PICKUP AND INTERNATIONAL ORDERS

Store Pickup is primarily intended for orders that can be collected from a designated DIANA LUXURY store in India.

International customers may use Store Pickup only where the option is specifically made available and the customer is able to collect the order from the designated store in India.

PRODUCT UNAVAILABILITY

If the selected product becomes unavailable before the order is ready for pickup, DIANA LUXURY may contact the customer and provide an appropriate resolution, which may include:

Alternative product, where mutually agreed
Exchange, where applicable
Cancellation
Refund, where applicable
Store Credit, where applicable

The applicable resolution will depend on the circumstances of the order and applicable law/policies.

ORDER SECURITY

Customers should keep their Order ID, OTPs, passwords, payment information and other account credentials secure.

DIANA LUXURY will not ask customers to disclose passwords, UPI PINs, card PINs or other confidential payment credentials for Store Pickup verification.

Customers should never share such information with any person claiming to represent DIANA LUXURY.

CUSTOMER RESPONSIBILITY

The customer is responsible for:

Providing accurate order information
Selecting the correct pickup location
Monitoring pickup notifications
Collecting the order within the applicable pickup period
Carrying required verification information
Carefully inspecting the product before leaving the store
Reporting visible issues before leaving the store
Following product-specific care instructions
Following applicable Return, Exchange, Refund and Cancellation policies

DIANA LUXURY RESPONSIBILITY

DIANA LUXURY will take reasonable steps to process and prepare eligible Store Pickup orders in accordance with the order confirmation and applicable policies.

However, pickup timing may be affected by product availability, stock transfer, store operations, technical issues, unforeseen circumstances or other factors beyond reasonable control.

CONSUMER RIGHTS

Nothing in this Store Pickup Policy is intended to exclude, restrict or waive any consumer right, statutory remedy, warranty right or legal protection that cannot lawfully be excluded or restricted.

Where applicable law provides a consumer with a right or remedy, that right or remedy will continue to apply.

The Consumer Protection (E-Commerce) Rules, 2020 and subsequent applicable amendments/rules remain relevant to e-commerce transactions in India. 1

RELATED POLICIES

Store Pickup orders may also be subject to:

Terms & Conditions
Privacy Policy
Return Policy
Exchange Policy
Refund Policy
Order Cancellation Policy
Shipping Policy
Jewellery Care Instructions
Warranty & Guarantee Policy

In case of any conflict, the applicable policy, product-specific terms and mandatory requirements of applicable law will govern.

POLICY UPDATES

DIANA LUXURY may update this Store Pickup Policy from time to time to reflect changes in store operations, website functionality, fulfilment processes, products, services or applicable legal requirements.

The updated version will be published on the website with the applicable "Last Updated" date.

CONTACT US

For Store Pickup assistance, customers may contact DIANA LUXURY through:

Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Business Hours: