International Shipping Policy
DIANA LUXURY — INTERNATIONAL SHIPPING POLICY
Last Updated: 12 October 2026
- International Shipping Availability
DIANA LUXURY offers international shipping to selected countries and locations where delivery is available through our shipping and courier partners.
International shipping availability may depend on the destination country, product type, courier availability, customs requirements, import restrictions, and other applicable regulations.
We reserve the right to restrict or decline shipment to certain countries, regions, addresses, products, or locations where international delivery is not available or legally permitted.
- International Order Processing
International orders are processed after the order has been successfully placed and the required payment and order verification have been completed.
Orders may require additional verification or documentation before dispatch.
Once the order is ready for shipment, it will be handed over to the applicable international courier or shipping partner.
The actual courier or shipping partner may vary depending on the destination, service availability, shipment characteristics, and operational requirements.
- International Delivery Time
The estimated international delivery time is generally:
7–15 business days after dispatch.
This is an estimated delivery timeframe and is not a guaranteed delivery date.
Delivery may take longer due to:
- Customs clearance
- Import procedures
- Customs inspection
- Local courier operations
- Public holidays
- Weather conditions
- Remote or difficult-to-service locations
- Incorrect or incomplete address information
- Local government regulations
- Import restrictions
- Other circumstances beyond the reasonable control of DIANA LUXURY
- International Shipping Charges
International shipping charges will be calculated and displayed at checkout, where applicable.
Shipping charges may vary depending on:
- Destination country
- Delivery location
- Shipment weight and dimensions
- Courier service
- Delivery speed
- Other applicable shipping factors
Any shipping charge shown at checkout is separate from customs duties, import taxes, or other destination-country charges unless expressly stated otherwise.
- Customs Duties, Import Taxes and Other Charges
International shipments may be subject to customs duties, import taxes, VAT/GST or other destination-country taxes, customs clearance fees, brokerage fees, handling charges, or other local charges.
Unless expressly stated otherwise by DIANA LUXURY, such charges are the responsibility of the customer.
DIANA LUXURY does not control the amount of customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
The applicable amount may vary depending on the destination country's laws, product classification, declared value, customs assessment, and other factors.
Customers are responsible for understanding and complying with applicable import requirements in their destination country.
- Customs Clearance
International shipments may be required to undergo customs clearance before delivery.
Customs authorities may inspect, hold, assess, or request additional information or documentation for a shipment.
DIANA LUXURY and/or its courier partner may contact the customer if additional information or documents are required for customs clearance.
Any delay caused by customs authorities or destination-country procedures is outside the direct control of DIANA LUXURY.
International shipments from India are subject to applicable Indian export requirements and the customs/export procedures applicable to the shipment. Export procedures may require appropriate shipment and customs documentation through the applicable courier or postal channel.
- Customer Responsibility for Import Requirements
Before placing an international order, customers should verify that the ordered product can legally be imported into their destination country.
Customers are responsible for complying with applicable:
- Import regulations
- Customs requirements
- Tax requirements
- Product restrictions
- Documentation requirements
- Local laws and regulations
Certain products or categories may be restricted or prohibited from being imported into particular countries.
If a shipment cannot be imported because of destination-country restrictions, the resulting delay, return, customs charges, or other consequences may be the customer's responsibility, subject to applicable law and the circumstances of the shipment.
- International Delivery Address
Customers must provide complete and accurate delivery information, including:
- Full name
- Complete delivery address
- City
- State/Province/Region, where applicable
- Country
- Postal/ZIP code
- Valid mobile/contact number
- Valid email address
DIANA LUXURY is not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer.
- Address Changes
Customers may contact DIANA LUXURY to request an address change before dispatch.
An address change is not guaranteed and will depend on whether the order has already been processed, packed, or handed over to the courier.
After dispatch, any address change will depend on the courier's capabilities and destination-country procedures.
Additional charges may apply where permitted and applicable.
- International Order Tracking
After dispatch, tracking information may be provided through the available order-tracking system and/or courier communication.
Customers may check their order through:
- My Profile / My Orders
- Track Order
- Order-related communication
- WhatsApp Customer Support
WhatsApp: +91 9511500563
Tracking information may take some time to become active after dispatch.
For international shipments, tracking updates may also depend on the destination country's postal/courier system and customs processing.
- Customs-Related Tracking Delays
A shipment may remain at a customs facility for a period of time without regular tracking updates.
This does not necessarily mean that the shipment has been lost.
Customers may contact DIANA LUXURY if an international shipment appears to be delayed or held in customs.
Where required, the customer may also need to cooperate with the courier or customs authorities to complete the required clearance process.
- International Delivery Attempts
The destination courier may make delivery attempts according to its local procedures.
The number of delivery attempts and the procedure followed after an unsuccessful delivery may vary by country and courier.
Customers should ensure that the provided contact information is active and that they are available to receive the shipment.
- Return to Origin (RTO) — International Orders
An international shipment may be returned to DIANA LUXURY if delivery cannot be completed.
Possible reasons may include:
- Incorrect or incomplete address
- Customer unavailable or unreachable
- Customer refusal
- Failure to complete customs clearance
- Failure to provide required information or documentation
- Non-payment of applicable customs/import charges
- Destination-country restrictions
- Courier delivery failure
- Other circumstances affecting international delivery
- Charges Related to International RTO
If an international shipment is returned due to circumstances attributable to the customer, the customer may be responsible for applicable:
- Return shipping/freight charges
- Re-delivery charges
- Customs or clearance charges
- Local courier charges
- Handling charges
- Other applicable costs
Any deduction or adjustment from a refund will be made only to the extent permitted by applicable law and the circumstances of the order.
- If the Customer Does Not Accept Re-Delivery
If an international shipment is returned to DIANA LUXURY and the customer does not wish to receive the shipment again, the order will be handled according to the applicable Return, Refund and Store Credit policies.
Where permitted by applicable law, actual non-refundable shipping, return freight, customs, clearance, handling, or other applicable costs may be adjusted or deducted before any refund or credit is processed.
- International Returns
International customers may request a return only in accordance with the DIANA LUXURY Return Policy.
The applicable return window, product condition requirements, packaging requirements, barcode/tag requirements, evidence requirements, and other return conditions will apply.
Customers should review the Return Policy before sending a product back.
- International Return Shipping
For international orders, the customer is generally responsible for the cost of return shipping, regardless of the reason for the return, subject to applicable law.
Customers should use a reliable and trackable shipping service when returning an international order.
DIANA LUXURY may provide return instructions where applicable.
The customer may also be responsible for any applicable customs, import, export, clearance, or other charges associated with returning the product.
- Wrong, Defective, Broken or Damaged Products
If an international customer receives:
- The wrong product
- A defective product
- A broken product
- A damaged product
- A product materially different from the confirmed order
the customer should contact DIANA LUXURY as soon as possible.
The customer may be required to provide appropriate evidence, including:
- Continuous unboxing video
- Photos of the outer package
- Shipping label
- Product photos/videos
- Barcode/tag details
- Packaging and accessories
- Other information reasonably required for verification
The claim will be reviewed in accordance with the applicable Return, Exchange, Refund, Warranty and Guarantee policies.
Where a defect or issue is established as the responsibility of DIANA LUXURY, the applicable remedy will be provided in accordance with the relevant policy and applicable law.
- Unboxing Video for International Orders
Customers are strongly required to record a continuous and clear unboxing video for international shipments.
The video should preferably show:
- The sealed courier package
- The shipping label
- The opening of the package
- The contents immediately after opening
- The product condition
- Barcode/tag and packaging
- Any visible damage or discrepancy
The video should be continuous and should not intentionally conceal or alter the condition of the product.
Unboxing evidence may be used to investigate claims relating to wrong, damaged, broken, defective, or missing items.
- International Exchange
International exchange requests are subject to the DIANA LUXURY Exchange Policy.
Where an exchange is permitted:
- The replacement product must be available.
- The applicable product condition requirements must be satisfied.
- The replacement must comply with the applicable exchange rules.
- International return and re-shipping costs may be the responsibility of the customer.
For size/fitting exchanges, the replacement product must generally be from the same jewellery category.
Any applicable price difference, shipping charge, customs charge, or other applicable cost may be payable by the customer.
- Refunds for International Orders
Approved international refunds will be processed according to the applicable DIANA LUXURY Refund Policy.
The customer may be offered an applicable refund method or Store Credit, subject to the relevant policy and applicable law.
Refund processing time may generally be:
7–10 business days after refund approval.
The time taken by banks, payment gateways, card issuers, or other financial institutions may be additional and outside the control of DIANA LUXURY.
- Customs Charges and Refunds
Customs duties, import taxes, clearance fees, brokerage charges, local taxes, and similar destination-country charges are generally imposed by authorities or service providers in the destination country.
Such charges are not controlled by DIANA LUXURY.
Unless expressly stated otherwise or required by applicable law, such charges are generally non-refundable by DIANA LUXURY.
Customers should retain any customs or payment documentation related to their shipment.
- Currency and International Payments
International orders may be displayed or processed in supported currencies and payment methods available on the website at the time of purchase.
The final amount charged may vary depending on:
- Currency conversion
- Payment provider
- Bank
- Card issuer
- Foreign exchange rates
- Applicable taxes or fees
DIANA LUXURY does not control exchange rates or additional charges imposed by a customer's bank or payment provider.
- Products Restricted for International Shipping
Certain products may not be available for shipment to certain countries because of:
- Indian export restrictions
- Destination-country import restrictions
- Customs requirements
- Courier restrictions
- Product-specific regulations
- Other applicable laws
DIANA LUXURY may cancel or decline an international order where shipment is not legally or operationally possible.
Where an order is cancelled for such a reason, any applicable refund will be handled according to the applicable refund process and applicable law.
- Delivery to Remote or Restricted Locations
International delivery to remote, rural, military, restricted, or difficult-to-service locations may require additional time or charges.
If delivery to a particular location is not possible, DIANA LUXURY or its courier partner may contact the customer for an alternative solution.
- International Shipping Delays
DIANA LUXURY is not responsible for delays caused by circumstances beyond its reasonable control, including:
- Customs processing
- Government restrictions
- Weather conditions
- Natural disasters
- Courier disruptions
- Strikes
- Public holidays
- Transportation disruptions
- Incorrect customer information
- Import restrictions
- Customs documentation issues
- Other circumstances beyond reasonable control
DIANA LUXURY will make reasonable efforts to assist customers in resolving shipment-related issues.
- International Shipping and Applicable Laws
International shipments are subject to applicable Indian export requirements, customs procedures, courier regulations, and the laws and import requirements of the destination country.
Exportability and required procedures can depend on the product's classification and applicable export policy. Customers should also verify destination-country import requirements before placing an international order.
- Customer Support for International Orders
For international shipping assistance, customers may contact:
Email: dianaluxuryny@gmail.com
WhatsApp: +91 9511500563
Business Hours: Monday–Saturday, 11:30 AM–8:00 PM IST
When contacting customer support, customers may be asked to provide:
- Order ID
- Tracking number
- Registered email address
- Registered mobile number
- Delivery country
- Relevant photographs/videos
- Customs or courier communication, where applicable
- Related Policies
International customers should also review the following DIANA LUXURY policies:
- Shipping Policy
- Return Policy
- Exchange Policy
- Refund Policy
- Order Cancellation Policy
- Terms & Conditions
- Privacy Policy
- Cookie Policy
- Jewellery Care Instructions
- Warranty & Guarantee Policy
These policies should be read together where applicable.
- Policy Updates
DIANA LUXURY may update this International Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, operational procedures, applicable laws, or other requirements.
The updated version will be published on this page with a revised Last Updated date.
- Contact Information
DIANA LUXURY
Email: dianaluxuryny@gmail.com
WhatsApp: +91 9511500563
Business Hours: Monday–Saturday, 11:30 AM–8:00 PM IST
Address:
Diana Luxury, A3 Store, Ground Floor,
Palika Bazar, Swage Farm Rd, Shiva Colony,
Goverdhan Colony, Sodala, Jaipur,
Rajasthan 302019, India
Website: www.dianaluxury.com