Diana Luxury

Track Your Order

Last Updated: 10 October 2026

TRACK YOUR ORDER

Welcome to DIANA LUXURY's Order Tracking page.

Customers can use this page and the available order-tracking options to check the status of their DIANA LUXURY order.

Depending on the order status and available courier information, customers may be able to view order processing information, shipment status, tracking information and delivery updates.

WHERE CAN I FIND MY ORDER ID?

Your Order ID may be available in:

  • Order confirmation email
  • Order-related communication sent by DIANA LUXURY
  • My Profile / My Orders section
  • My Cart, where applicable
  • Other order-related communication provided by DIANA LUXURY

If you cannot find your Order ID, you can contact DIANA LUXURY Customer Support.

WHERE CAN I FIND MY TRACKING NUMBER?

Once an order has been dispatched and courier tracking information becomes available, the tracking number may be displayed through the available order-tracking section of the website or communicated to the customer.

The tracking number may also be available through:

  • My Profile / My Orders
  • Track Order section
  • Order communication
  • Courier tracking information
  • WhatsApp Customer Support

Tracking information may not be available immediately after an order is placed or immediately after dispatch.

HOW TO TRACK YOUR ORDER

Customers can access their order details and tracking information through the following options:

A. MY CART

Where applicable, customers can access their order-related information through the My Cart section of the website.

B. MY PROFILE / MY ORDERS

Logged-in customers can view their orders and related information through the My Profile / My Orders section.

C. TRACK ORDER

Customers can use the Track Order option available under the Shipping & Policies section in the website footer.

Where tracking information is available, customers may be able to enter or use their Order ID or other required information to check the order status.

D. WHATSAPP CUSTOMER SUPPORT

Customers can contact DIANA LUXURY on WhatsApp at:

+91 9511500563

Customers may contact support to ask about:

  • Order ID
  • Order status
  • Tracking number
  • Shipment status
  • Delivery status
  • Other order-related information

E. ORDER CONFIRMATION / ORDER COMMUNICATION

Order details and tracking information may also be provided through confirmation emails, shipping notifications, WhatsApp messages, SMS or other order-related communication sent by DIANA LUXURY.

ORDER STATUS

Depending on the website and order-management system, an order may display one or more of the following statuses:

ORDER PLACED

The order has been successfully submitted through the website.

PAYMENT VERIFICATION / PROCESSING

The payment is being verified or the order is undergoing payment processing.

ORDER CONFIRMED

The order has been accepted and confirmed by DIANA LUXURY.

PROCESSING

The order is being prepared for fulfilment.

READY FOR DISPATCH

The order has been prepared and is awaiting dispatch or courier handover.

DISPATCHED

The order has been handed over to the applicable courier or shipping service.

Tracking information may become available after the courier scans or processes the shipment.

IN TRANSIT

The shipment is travelling through the courier network toward the delivery destination.

OUT FOR DELIVERY

The shipment has been assigned for delivery and is expected to be delivered to the provided address.

DELIVERED

The courier has marked the shipment as delivered.

DELIVERY ATTEMPTED

A delivery attempt has been made but the shipment could not be delivered at that time.

RETURNED TO ORIGIN (RTO)

The shipment could not be delivered and has been returned or is being returned to DIANA LUXURY.

RTO may occur due to reasons such as:

  • Customer refusal
  • Customer not accepting the shipment
  • Incorrect or incomplete address
  • Customer unavailable during delivery attempts
  • Delivery restrictions
  • Customs or clearance issues for international shipments
  • Courier-related issues
  • Other circumstances preventing successful delivery

Applicable RTO and refund rules are described in the Shipping Policy, Return Policy and Refund Policy.

TRACKING UPDATES

Courier tracking information is generally updated when the shipment is scanned or processed by the applicable courier or logistics provider.

There may be a delay between the physical movement of a shipment and the appearance of a new tracking update.

DIANA LUXURY does not control the frequency or timing of courier tracking updates.

WHEN WILL TRACKING INFORMATION BECOME AVAILABLE?

Tracking information may not be available immediately after placing an order.

In some cases, tracking information may become available only after:

  • The order has been processed
  • The shipment has been packed
  • The shipment has been handed over to the courier
  • The courier has accepted or scanned the shipment

Customers should allow reasonable processing time for tracking information to become available.

ESTIMATED DELIVERY TIME

For deliveries within India, the estimated delivery time is generally:

3–7 business days after dispatch.

For international deliveries, the estimated delivery time is generally:

7–15 business days after dispatch.

These are estimated delivery timelines and are not guaranteed delivery dates.

Delivery time may vary depending on:

  • Destination
  • Courier service
  • Shipping method
  • Remote or restricted locations
  • Weather
  • Public holidays
  • Operational delays
  • Customs clearance
  • Import procedures
  • Local delivery conditions
  • Other circumstances beyond the reasonable control of DIANA LUXURY or the courier

IF TRACKING INFORMATION IS NOT AVAILABLE

If tracking information is not available, it may be because:

  • The order has not yet been dispatched
  • The courier has not yet scanned the shipment
  • Tracking information has not yet synchronized with the website
  • The tracking number has recently been generated
  • The courier system is temporarily unavailable
  • The order is still being processed

Customers should allow reasonable time for the tracking information to update.

If tracking information remains unavailable for an unreasonable period, customers may contact DIANA LUXURY Customer Support.

IF YOUR ORDER IS DELAYED

If an order appears to be delayed, customers should first check the latest tracking update.

Delivery delays may occur due to:

  • Courier operational issues
  • Weather conditions
  • Public holidays
  • High shipment volumes
  • Address-related issues
  • Remote-area delivery
  • Customs clearance
  • Import procedures
  • Transportation disruptions
  • Other circumstances beyond the reasonable control of DIANA LUXURY

Customers may contact DIANA LUXURY if they require assistance with a delayed shipment.

INTERNATIONAL SHIPMENT TRACKING

International orders may pass through multiple courier, postal, customs and logistics facilities.

Tracking information may therefore be updated at different stages of the shipment.

International tracking may include statuses relating to:

  • Shipment acceptance
  • Export processing
  • International transit
  • Arrival in destination country
  • Customs clearance
  • Import processing
  • Local courier handover
  • Out for delivery
  • Delivered
  • Return to origin

Customs-related delays may not always be reflected immediately in the tracking system.

CUSTOMS-RELATED TRACKING DELAYS

For international shipments, customs authorities may hold or inspect a shipment before allowing it to continue toward delivery.

Tracking may show statuses such as:

  • Customs clearance
  • Customs processing
  • Held by customs
  • Awaiting documentation
  • Awaiting payment of applicable charges
  • Import processing

Customers may be required to provide information or pay applicable customs duties, taxes, clearance charges or other destination-country charges.

Such charges and requirements are subject to the applicable destination country's laws and procedures.

DELIVERED BUT NOT RECEIVED

If the tracking information shows that an order has been delivered but the customer has not received it, the customer should contact DIANA LUXURY as soon as possible.

Customers should also check with:

  • Family members
  • Building security
  • Reception
  • Neighbours
  • Other persons authorized to receive deliveries at the provided address

DIANA LUXURY may coordinate with the applicable courier to investigate the delivery status.

Customers may be asked to provide Order ID, tracking information, delivery address and other information necessary for verification.

DELIVERY ATTEMPTED BUT NOT DELIVERED

If a delivery attempt has been made but the shipment was not delivered, the courier may make another delivery attempt depending on its operational procedures.

Customers should ensure that:

  • The delivery address is correct
  • The mobile number is reachable
  • Someone is available to receive the shipment where required
  • Any courier communication is responded to promptly

Repeated unsuccessful delivery attempts may result in the shipment being returned to origin.

RETURN TO ORIGIN (RTO)

If an order cannot be successfully delivered and is returned to DIANA LUXURY, it may be marked as Return to Origin (RTO).

Customer-caused RTO may occur due to:

  • Refusal to accept delivery
  • Non-acceptance of the shipment
  • Incorrect or incomplete address
  • Unavailability of the customer
  • Failure to respond to delivery communication
  • Other customer-related delivery issues

For detailed RTO and refund rules, please refer to:

  • Shipping Policy
  • Order Cancellation Policy
  • Return Policy
  • Refund Policy
  • Terms & Conditions

ADDRESS RESPONSIBILITY

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Customers should carefully check:

  • Full name
  • House/Flat/Shop number
  • Street/Area
  • City
  • State
  • Postal/ZIP code
  • Country for international orders
  • Mobile number
  • Other information required for delivery

Incorrect or incomplete information may cause delivery delays or RTO.

ADDRESS CHANGE AFTER ORDER PLACEMENT

Customers who need to change their delivery address should contact DIANA LUXURY as soon as possible.

An address change may be possible before dispatch, subject to order status and operational feasibility.

After dispatch, an address change may not be possible and will depend on the courier's procedures and service availability.

COURIER AND DELIVERY PARTNERS

DIANA LUXURY may use different courier, logistics or postal service providers depending on:

  • Destination
  • Service availability
  • Shipping method
  • Package characteristics
  • Delivery requirements
  • Operational considerations

The courier or delivery partner may vary from one order to another.

Customers should use the tracking information provided for their specific shipment.

TRACKING INFORMATION ACCURACY

DIANA LUXURY provides tracking information based on information received from the applicable courier or logistics provider.

Tracking information may occasionally be delayed, incomplete or temporarily unavailable due to courier-system updates, technical issues or other operational reasons.

The latest available courier tracking information may therefore differ temporarily from the status displayed on the DIANA LUXURY website.

TRACKING FOR STORE PICKUP ORDERS

Store Pickup orders may not have normal courier tracking information.

For Store Pickup orders, customers may receive information regarding:

  • Order confirmation
  • Order processing
  • Order readiness
  • Pickup availability
  • Pickup instructions

Customers should follow the applicable Store Pickup terms and communication provided by DIANA LUXURY.

CONTACT CUSTOMER SUPPORT

For order tracking assistance, customers can contact:

DIANA LUXURY Customer Support

Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Business Hours:

Monday to Saturday

11:30 AM to 8:00 PM IST

INFORMATION TO PROVIDE WHEN CONTACTING SUPPORT

To help us locate your order quickly, please provide:

  • Order ID
  • Customer name
  • Registered mobile number
  • Registered email address, where applicable
  • Tracking number, if available
  • Delivery address, where required
  • Description of the issue

CUSTOMER INFORMATION SECURITY

For security and privacy reasons, DIANA LUXURY may verify customer identity before providing sensitive order, account, payment or delivery information.

Customers should not share passwords, OTPs, payment PINs or other confidential authentication information with anyone claiming to represent DIANA LUXURY.

RELATED POLICIES

Customers may also refer to:

  • Shipping Policy
  • International Shipping Policy
  • Order Cancellation Policy
  • Return Policy
  • Exchange Policy
  • Refund Policy
  • Terms & Conditions
  • Privacy Policy
  • Grievance Redressal

POLICY UPDATES

DIANA LUXURY may update this Track Order page from time to time to reflect changes in website functionality, order-management systems, courier services, tracking features or operational procedures.

The updated version will be published on the website with the revised "Last Updated" date.

IMPORTANT NOTE

The exact tracking features and order statuses displayed to a customer may depend on:

  • Order status
  • Account status
  • Payment status
  • Courier availability
  • Tracking information received from the courier
  • Website functionality
  • Information available in DIANA LUXURY's order-management system

Not every order will necessarily display every status listed on this page.

CONTACT INFORMATION

DIANA LUXURY

Email:

dianaluxuryny@gmail.com

WhatsApp:

+91 9511500563

Business Hours:

Monday to Saturday

11:30 AM to 8:00 PM IST

Address:

Diana Luxury

A3 Store, Ground Floor

Palika Bazar, Swage Farm Rd

Shiva Colony, Goverdhan Colony

Sodala, Jaipur, Rajasthan 302019

India

Website:

www.dianaluxury.com