Diana Luxury

Contact Us / Customer Support

Last Updated: 12 October 2026

DIANA LUXURY — Contact Us / Customer Support

We’re Here to Help

If you have any questions or need assistance regarding your order, products, payments, shipping, returns, exchanges, refunds, store pickup, jewellery care, sizing, warranty, account, or any other website-related matter, our customer support team is here to assist you.

Customer Support

Email: dianaluxuryny@gmail.com

WhatsApp: +91 9511500563

Customers may contact us through email or WhatsApp for assistance with:

  • Product and jewellery-related queries
  • Product availability
  • Size and fitting assistance
  • Order status and tracking
  • Payment-related issues
  • Shipping and delivery
  • Returns and exchanges
  • Refunds and Store Credit
  • Order cancellation
  • Store Pickup
  • Warranty and guarantee-related queries
  • Jewellery care and maintenance
  • Account-related assistance
  • Website-related issues
  • Any other customer support matter

Business Hours

Monday to Saturday

11:30 AM to 8:00 PM IST

Customer support requests received outside business hours may be responded to during the next available business hours.

WhatsApp Customer Support

Customers can contact DIANA LUXURY on WhatsApp at:

+91 9511500563

WhatsApp support may be used for order-related assistance, order status, tracking information, product queries, sizing assistance and other customer support requirements.

Store Address

DIANA LUXURY

A3 Store, Ground Floor, Palika Bazar,

Swage Farm Rd, Shiva Colony, Goverdhan Colony,

Sodala, Jaipur, Rajasthan 302019, India

Order-Related Support

When contacting us regarding an existing order, customers are requested to provide relevant information such as their Order ID, registered mobile number, registered email address, or other order details, where available. This helps us identify and assist with the order more efficiently.

For tracking information, customers may also use the Track Order option available under Shipping & Policies in the website footer or access order details through their account where applicable.

Returns, Exchanges and Refunds

For returns, exchanges, refunds, cancellations, delivery issues and other order-related matters, customers should refer to the applicable DIANA LUXURY policy available on the website.

Customer support may request photographs, videos, order information, packaging details, tracking information or other relevant evidence where necessary to review a request.

Grievance Redressal

For formal grievances, complaints or matters requiring grievance-level review, customers may contact:

Grievance Officer: Bhavya Soni

Designation: Manager

Email: dianaluxuryny@gmail.com

Please refer to the Grievance Redressal page for the applicable grievance process.

Privacy-Related Queries

For questions or requests relating to personal data, privacy, account information, data access, correction, deletion, consent withdrawal or other privacy matters, customers may contact:

Email: dianaluxuryny@gmail.com

Please refer to the Privacy Policy for further information.

Customer Support Response

We aim to respond to customer enquiries within a reasonable time during business hours. Response times may vary depending on the nature of the request, order status, courier or payment-provider information, verification requirements, or other circumstances.

Important Note

DIANA LUXURY may require reasonable verification before providing order-specific, account-specific, payment-related or other personal information to protect customer security and privacy.